Services
The consultation is only a small part of the patient experience, and it is essential that the patient’s journey with their consultant is professional, efficient and seamless. Choosing the right secretarial services which will give you a professional & stress-free practice is of utmost importance.
A dedicated secretarial team enables you to provide a professional service to you patients. Our team are available to provide a full-time service, so you are relieved of the pressures of staff management and staff holidays allowing you to focus on the most important aspect, Your Practice.
Whether you are looking to work more efficiently or trying to expand your practice, you can be rest assured that our experience & rapport with other hospitals can help grow your practice.
We manage the entire patient’s journey, from answering the first phone call or responding promptly to emails, through booking appointments and communicating results, to invoicing, therefore ensuring the patient benefits from a seamless & streamlined journey.
Secretarial Services
- Main point of contact for patients & hospitals
- Booking clinic appointments
- Transcription of clinic letters
- Letters and reports sent via secure email or post
- Process radiology referrals
- Clinic & Theatre list management
- Processing booking forms
- Management & storage of patient records according to GDPR
- Experience of various hospital systems
- Liaise with international patients
Billing Services
- Process invoices for Self-pay and insured patients via Healthcode
- Liaise with insurance companies, embassies and solicitors
- Reconcile remittances
- Process invoices for policy excess payments due
- Credit Control
Medico-Legal Reporting
- Liaise with solicitors/medico legal companies
- Arrange patients’ appointments.
- Process invoices & credit control
- Generate medico-legal reports
Recent News
The hospital plays a statewide services includes the Acquired
